The Water Supplies Department of the Government of the Hong Kong Special Administrative Region ("WSD") is concerned to ensure that all personal data submitted through ‘H2OPE Centre’ Internet website (“the Website”) are handled in accordance with the relevant provisions of the Personal Data (Privacy) Ordinance (PDPO).

Correction of Personal Data

WSD will record visits to the Website without collecting any personal identifiable information of users. Such general statistics are collected for the compilation of statistical reports and the diagnosis of problems with or concerning computer systems to help improve the Website.

WSD collects personal information when you register with our online booking services. When you register for our services, we ask for information such as your name, email address and telephone numbers. Once you enroll our services, you are not anonymous to us.

Use of Personal Data

WSD uses personal information for the following general purposes: fulfill your requests for services, improve our services, contact you, conduct research, and provide anonymous reporting for internal use.

The information provided by you may be disclosed to other Government bureaux and departments for the purpose mentioned above. Unless permitted or required by law, WSD will not disclose your personal data to any third parties without your prior consent.

Access to Personal Data

Under the PDPO, you have the right to request access to or correction of the personal data provided. Such requests should be made in the Data Access Request Form OPS003 and sent to us by email to the Centre Manager of H2OPE Centre. By virtue of Section 20(3)(e) of the PDPO, a data access request may be refused if it is not made in this form. The Form is available in the Reception Counter of the Water Supplies Department Head Office and any District Office or can be downloaded at Office of the Privacy Commissioner for Personal Data's website.


WSD uses SSL protocol to encrypt data during network transmission to protect your personal data. All personal data you provide to the WSD via the Website are secured, and access to them is restricted to authorized personnel only.